Complaint and Discipline Procedures

 As a nationally recognized and registered non-profit organization with the privilege and service of self-regulation, the CPCA accepts the responsibility of protecting the public as we promote and support competency in clinical counselling and psychotherapy

The CPCA maintains two Standing Committees to provide an ethical process of reviewing all complaints received in writing. The National Registrar or Executive Director in Head Office is the administrative channel through which the Complaints and Discipline Committees correspond and carry out their respective functions. The National Registrar or Executive Director does not make decisions or determinations involving professional standards matters, but advises on required and appropriate procedures. This coordination involves communicating with all of the persons involved in a disciplinary matter, rendering necessary assistance to the parties, providing required forms, and sending and receiving all correspondence and notices. 
At the first stage, the Complaints Committee is charged with the preliminary evaluation and assessment of whether a complaint should be dismissed because it is not within the jurisdiction of the CPCA, or whether it merits further action. 
At the second stage, where the matter is referred to the Discipline Committee, this committee has the jurisdiction to conduct a hearing to determine if the Respondent is guilty of conduct as set out in the complaint and to if guilty, to discipline the Respondent. The Discipline Committee is familiar with the principles of due process and ensures that it is followed in hearings. In addition to ensuring due process in any disciplinary matter, the Discipline Committee serves the important function of disciplining and educating offenders. 
 To submit a complaint, please follow the steps below and mail to:
3306 32nd Avenue, Suite 2023, Vernon, BC V1T 2M6 

    1. Submit the complaint in writing
                 a. include relevant details and documentation that support the complaint
                 b. indicate the ethical breach referencing the CPCA Code of Ethics and                                   the CPCA Standards of Practice.
    2. Include a signed, dated, and witnessed Consent to Investigate 
    3. Include a signed, dated and witnessed Release of Confidential Information  


The CPCA has an established regulatory framework for its members that is built on the foundations of competency and compliance in both registration and discipline.  

The following are essential components of this framework: 

  1. academic and experiential requirements to enter the profession
  2. counselling core competencies, code of ethics and standards of practice required to practice in the profession
  3. mandatory annual requirements for maintaining and developing competence in the practice of their profession
  4. comprehensive complaints and discipline process for the practice of their profession

Mission Statement

Working together to promote and support
competency in clinical counselling & psychotherapy.